Before you send your Chromebook in for repair, it’s possible it just didn't get a proper charge overnight. Please try these troubleshooting steps first:
Step 1: Plug in your charger securely
Look at the LED indicator light on the side of your Chromebook and follow the step that matches your light:
The light is ORANGE: Your Chromebook is safely charging. Leave it alone to charge! If it reaches a full charge and turns on, you are good to go—no need to send it in.
The light is WHITE: Your device is fully charged.
Press the Power button and wait 30 seconds.
If that doesn't work, press the Refresh + Power keys at the same time and wait 30 seconds.
Still won't turn on? Bring your Chromebook to the Kiosk and fill out the repair form.
There is NO light at all: Try using a different charger.
If the new charger works: Your original charger is broken. Bring the broken charger to the Kiosk and fill out the repair form.
If a different charger still doesn't work: Bring your Chromebook to the Kiosk and fill out the repair form.
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