Hemlock/Merrill IT Help Desk

Chromeboxes / TVs 6

• Display shows no signal
• Screen has red tint
• What are the best practices for using Google Meet on my new 65" TV and Chromebox?
• I'm having trouble reading text or even seeing the cursor on my 65" inch TV and Chromebox. Is there a way to make it bigger?
• My 65" TV says no signal

View all 6

Printers 3

• Laptop is blue screening when printing
• All Printers show as offline
• Certain PDF documents are not printing.

Projectors 10

• Projector turning off randomly
• Projector showing gray screen
• Epson Brightlink 1485fi projector turns blue - appears to be auto searching sources
• My interactive pens do not detect pen or touch.
• My interactive pen tools only open up on my left monitor.

View all 10

Autodesk 1

• Unable to open project in Fusion 360. Error reports that the software needs to be updated.

Microphones 1

• Like your camera, there are a few common reasons why microphones don't work.

Windows 10 10

• Laptop is blue screening when printing
• How do I change the display settings (extending and cloning) for my new monitors?
• I can't hear my students on Google Meet, but they can hear me.
• My attendance report was not emailed to me for a particular Google Meet.
• How do I reset my computer and Gmail password?

View all 10

Chromebooks 9

• My Chromebook Won't Turn On
• My keyboard letters are mixed up when I type!
• Text-to-Speech
• Not Charging / LED Light Off/Won't Turn On
• Screen Split-Top Screen Magnified/Mirrored

View all 9

Gmail 4

• Don't know how to add email signature
• Mark email as "not spam"
• 2 Step Verification blocking SMTP emails
• Name isn't appearing correctly on Gmail

Websites and Apps 6

• RENAISSANCE/STAR
• Resetting user credentials in Clever
• My Loom video recording is stuck uploading
• My webcam doesn't appear in Loom
• Loom is crashing my Chrome browser

View all 6

Phones 2

• If you're phone isn't working
• How to access voicemail - Hemlock

Guides 2

• Restarting vs Shutting Down
• Forward Emails

Document Cameras 1

• How to fix your document camera from the light being yellow (Work in Progress)